Decision-maker FAQ
The questions you ask before signing.
Security, data, migration, price, exit: short answers, each backed by a shipped capability or a document we can send you. What does not exist yet is said as such.
Security
How your data is isolated, who sees what, and what we do not have yet.
How is my data isolated from other customers’?
Through row-level isolation in PostgreSQL: every query only sees the workspace of the signed-in user, and the application role cannot bypass that rule. An isolation test runs at every release. On top: revocable sessions, lockout after eight failed logins and a rate limit per address.
Who can see what in Zenoba?
Five roles and about sixty permissions, which the project manager can adjust project by project. Zenoba’s support has a read-only, traced role. Every sensitive action is written to an audit log readable by your administrators.
Do you have a certification (SOC 2, ISO 27001)?
No, not yet, and we do not display one until it is obtained. What exists: an internal audit against OWASP, isolation verified by tests, the audit log, a separate pre-production where every release is tested. SOC 2 is on the roadmap; security documents are provided on request for your tenders.
Data and compliance
Hosting region, AI processing, backups and export.
Which regions can host Zenoba?
The current instance is hosted by OVH in Beauharnois, Québec. Hosting in France may be offered on request, subject to the selected architecture and service terms. Installation in your infrastructure is also possible following a technical review and quote; the region and responsibilities are confirmed before contracting.
What happens to what the AI reads?
Personal data is masked before calls to a model. Your data is not used to train a model. AI calls are logged. AI requires explicit consent and can be disabled for a project.
What privacy controls are available?
You can manage AI consent, export your data and request account deletion from Zenoba.
What if something breaks?
In the product, every change to the plan stays undoable for seven days, with checkpoints and snapshots. On the operations side, a daily backup is kept for thirty days and restoration is verified, not just assumed.
Migration
Coming from Microsoft Project, Excel or another tool, and getting started.
Can I import my Microsoft Project projects?
Yes. Zenoba imports Microsoft Project (XML), Excel and its own JSON format: tasks, durations, dependencies, milestones. The imported plan is then worked like any other, and “Create from this project” turns it into a template. We assist with the first import.
And from Jira, Trello, monday.com or Asana?
No direct import today — it is on the roadmap. The path that works: their Excel or CSV export, then Zenoba’s Excel import. To connect tools day to day, Zenoba offers webhooks, the included n8n automation and MCP.
How long to get started?
A workspace is created in a few minutes, with templates per industry. A complete plan from a requirements document takes about a minute. The built-in guide explains every page in three languages, and the first beta teams are accompanied by someone from the team.
Price
What is paid, what is free, how you pay.
How is the price calculated?
The reference grid is per Management license: Starter free, Pro CA$59, Team CA$129 and Enterprise CA$249 per license per month, with displayed minimums. Contributors, observers and approvers are included within plan limits. No payment is collected during beta.
Is there a trial?
During the private beta, access is by invitation, free, with AI credits offered according to your profile. At opening, a trial without a credit card will precede the first paid plan.
How do you pay, and taxes?
Today by quote and invoice, online payment being set up. Taxes applicable in Québec (GST and QST) are added. On-premise installation is an annual license, on quote.
Exit
Export, cancel, delete — and what becomes of your work if you leave.
Can I export everything and leave?
Yes, at any time and without asking: every project exports as complete JSON, Excel, Microsoft Project XML and PDF; documents download; every person can export their personal data. No closed format.
What happens if I cancel?
No commitment on monthly billing. Account deletion is requested by the person and takes effect after thirty days, during which it can be cancelled; we then delete, we do not archive without your knowledge.
And if Zenoba disappeared?
Your exports are in formats other tools read (Microsoft Project XML, Excel, JSON). For organizations that require it, on-premise installation makes you the owner of the instance: the product runs on your side, with your AI key, independently of us.
A question that is not here?
Write to us; a person answers, and the answer joins this page if it helps others.